Any customer having a grievance/ complaint/ feedback with respect to the product and services offered by the Company may write to the Company through any of the following channels:
The customer is requested to necessarily provide Loan Account Number, Reference no. provided by the Company, details of Feedback/ Suggestion/ Complaint and valid phone no. & e-mail ID while communicating with the Company.
How a complaint should be made:
Level 1 –Customer Care
Customers are advised to first register their complaint with the Customer Care Executive through any of the following modes:
- Call: 0172-2730859
- Email: customercare@barotafinance.com
- Write To:
Customer Care,
Barota Finance Limited,
SCO 859, NAC, Manimajra,
Chandigarh.-160101 - • Name- Abhishek Pathak
- • Call- 9888223401
- Email: grievanceredressal@barotafinance.com
- To
- The General Manager,
- Department of Non-Banking Supervision,
- Reserve Bank of India,
- Central Vista, Sector 17,
- Chandigarh – 160 017
- Email: dnbschandigarh@rbi.org.in
Level 2:Grievance Redressal Officer/Principal Nodal Officer:
In case if any customer is not satisfied with the resolution provided by the Customer Care executive, they can escalate to the Nodal Officer/Principal Nodal officer of the Company appointed under the RBI’s Ombudsman Scheme for NBFCs within 15 days of submission of Complaint. Details are provided as below:
Level 3:
If the Customer does not receive any response from the Company within 30 days or is not satisfied with the response received, the customer may approach to the Reserve Bank of India through the complaint lodging portal: https://cms.rbi.org.in/ may approach to Regional Office of Dept. of Supervision – RBI.
(Reserve Bank - Integrated Ombudsman Scheme, 2021 (‘Scheme’) and Salient features of the Scheme are published on website of the Company with contact details of Nodal officer of the Company.)
![Flowchart](“/home/pxse4kmds9dm/public_html/barotafinance.com/grievance-redressal-gr-mechanism/flowchat.png")